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Canon: GIB
Canon

Canon India Pvt. Ltd. is a 100% subsidiary of Canon Singapore Pte.Ltd; world leader in imaging technologies. Set up in 1997, Canon India markets a comprehensive range of sophisticated contemporary digital imaging products that include photocopiers, multi-functional peripherals, fax-machines, printers, scanners, digital cameras and multi media projectors. Five imaging engines of Image Capturing, Electrophotography, Bubble Jet, Semiconductor and Display drive these cutting-edge technology products. The company today has offices in 7 cities across India and employs over 400 people.

Canon started out in 1937 with the vision to make the best camera for the world. More than 6 decades later, now it is ranked 67th on Fortune 500 and has made a name not only in photography arena but is now a renowned brand in digital imaging. With a goal to bring the best innovations to people around the world, Canon has established more than 195 companies worldwide, employing more than 100,000 people in research and development, production, sales and marketing activities. Canon is dedicated to producing innovative products and technologies, which improve efficiency at home and in the office. To advance this fine cause, Canon commits 10 percent of its total revenue each year to R&D. Since 1985, Canon has acquired 19,902 U.S. patents and in 2003 alone Canon obtained 1992 patented making it the World No 2 holder of U.S patents.

Canon has registered more than 1100 patented technologies in Digital Cameras, 2300 in inkjet printers, 5600 in multifunctional printers and more than 200 patented technologies in scanners.

While developing innovative technologies, Canon also seeks to preserve the natural environment with a host of environmentally friendly research and manufacturing policies, which reduce waste and preserve the environment.

Canon as an organisation has a culture of technology innovation and is driving the transition to the Digital Era in India via the introduction of sophisticated, new age digital imaging products. The company’s product portfolio encompasses the entire spectrum of digital imaging solutions and provides end users superior application performance at competitive price points.

In 1997, Canon India Pvt Ltd was set up in the country. Since then, Canon has grown in strength to become one of India’s leading player in the areas of document management and imaging solutions. Canon’s USP in the Indian market is the fact that it offers a comprehensive range of the latest digital imaging products supported by a trained sales force across the country. The range of products offered by Canon in India is extremely diverse and includes copiers, printers, facsimile machines, scanners, multifunctional devices, multimedia solutions, consumables, digital cameras, digital camcorders, projectors and calculators. A hallmark of Canon’s product portfolio is that – its products are built on convergence of technologies to offer multi-functionality at exceptionally high resolution.

Canon acquired a landmark customer base of over 3,00,000 for its digital imaging products portfolio.In keeping with its strong customer focus and desire to meet and exceed customer expectations, Canon has structured its business into Volume (Consumer and Mass Office Products) and Value (High-end networked solution products). Canon believes that this move has helped sharpen its customer orientation and significantly enhanced the value it provides to its corporate and home customers. As a part of the company’s strong focus on distribution and channel network, Canon has 281 channel partners, 25 retail stores, over 100 service centres and more than 2700 IT resellers across 300 towns in India it does business in.

In 2004, Canon launched a record of 51 new digital imaging products in India, a landmark in the industry. The company has outlined an aggressive roadmap to emerge as India’s Number 1. Digital Imaging Company by capturing a 30% market share by 2007 in all major product categories of the Indian Digital Imaging market. Canon presently has over 110 products offerings in India and will introduce more than 40 new products in 2005. Canon expects huge growth in 2005 with a 273% growth for the Image Communication Products (Digicam) business and a 46% growth in Consumer System products (CSP) division. Besides achieving No.1 market share in most product categories, we want to demonstrate that our people can reach the highest level of quality and customer satisfaction – and, by achieving that, win the CII-Exim award for quality by end of 2005.

As part of its efforts to improve it’s after sales service and customer support, Canon has set up a specially designed customer service management system called iCAN plus to provide responsive and pro-active support to its customers. ICAN plus is a help desk that provides online automated solutions to Canon customers. It is the first such system used in the office automation service industry in India and tracks all Canon business machines to help reduce breakdowns, reduce cycle time to resolve issues and provide online status for customer orders.

In addition to its digital imaging business, Canon India has a Software Development Centre located in Gurgaon. Set up in the middle of 1999, the Canon Software Development Centre is one of the six such cutting edge technology centres established by Canon Inc. globally. It is also Canon's latest R&D Center to be set up outside Japan. It is ISO 9001:2000 certified and in April 2004 has achieved the CMM level 3 status. The center develops document management software, including some general-purpose tools for Canon Inc.The high-tech Digital Technology Lab at this centre, houses hardware to simulate network environment scenarios and is also used to trouble-shoot potential stress points in networking application situations.
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